Below are frequently asked questions, you may find the answer for yourself

You can either pay online or pay on delivery when you shop from us. With out payment solution called HopecityAgency, you can conveniently pay online or on delivery with your cards (MasterCard, Visa and Verve), bank transfers and USSD.

Yes, you can return items you bought for free and get refunded as soon as possible! We have a refund policy that grants you 7 days to return ALL eligible items bought from the official store and other sellers on HopecityAgency Nigeria.
HopecityAgency Black Friday happens in November. HopecityAgency is the pioneer of Black Friday in Nigeria, so expect us to do it best! It comes with the biggest discount and offers on various categories of products like fashion, phones, computers, home appliances, electronics and many more! We also have various exciting and engaging activities like the treasure hunt and games our customers love to play.
Customers in Lagos, Abuja, Ibadan,Warri,Benin, Abeokuta, Akure and Portharcourt enjoy free delivery on items with the free delivery tag. Free delivery does not apply to large items like refrigerators, huge TVs, washing machines and others.
We have a dedicated team that is always available to make sure your shopping experience on HopecityAgency is effortless. Simply dial 09042758970 to reach out to us for complaints and other inquiries. If you would like to place an order, please call us at 09042758970. You can also chat with us on the Jumia app if you find that more convenient. Whatever you do, we are always available to help.
You can partner with HopecityAgency as a seller on the website. All you need to do is register and follow the necessary steps. With our large customer base, we can help you reach a wider audience and sell many of your products to our customers
Aside the HopecityAgency Black Friday, the HopecityAgency Tech Week is another big event we celebrate in HopecityAgency Nigeria. The goal of the HopecityAgency Tech Week is to help customers have access to the latest technology at the cheapest prices they can get. It happens in the month of March of every year and lasts at least two weeks.
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